Privacy Policy

Information We Collect

We may collect business contact details, account information, lead and customer records, website form submissions, SMS consent records, communication history, billing records, support messages, and technical data needed to operate and secure the service.

For SMS registration, we may collect business identity details, business address, authorized representative contact information, website links, opt-in descriptions, sample messages, and related approval information. We do not ask for Social Security numbers, EINs, or tax ID numbers in the TieGui app. If Twilio requires a tax ID, we handle that through Twilio's secure setup process or a direct setup call.

How We Use Information

We use information to run the TieGui platform, create and manage customer workspaces, route leads, send requested communications, support customer accounts, secure the service, troubleshoot delivery, meet legal and carrier requirements, and improve our systems.

SMS And Carrier Registration

If a customer asks us to help enable business texting, we may share required registration information with Twilio, telecommunications carriers, The Campaign Registry, and related vendors only as needed for SMS approval, delivery, compliance, and support.

We do not sell mobile phone numbers or share mobile opt-in information with third parties for their marketing or promotional purposes.

Consent And Opt-Out Records

We may store proof that a person agreed to receive texts, including the consent language, page or form source, timestamp, lead record, and opt-out history. Replying STOP opts a recipient out of further SMS messages where supported.

Deletion Requests

Customers may ask us to delete personal information we control, subject to legal, security, billing, fraud prevention, backup, and carrier compliance retention needs. SMS registration data already submitted to Twilio, carriers, or The Campaign Registry may also be subject to their retention rules.

Security

We use access controls, encrypted secrets where appropriate, scoped credentials, audit practices, and operational safeguards to protect information. No system can be guaranteed completely secure, so we limit what we collect and retain where practical.

Contact

Privacy questions or deletion requests can be sent through the contact form on this site or to the TieGui Solutions account contact you work with.